Administrator of a trade enterprise

1. General characteristics of the profession

A person who organizes work on the organization of customer service at trade enterprises.

2. Official duties

Organizes the smooth operation of the enterprise. Carries out work on the organization of effective and cultural customer service, creating comfortable conditions for them, controls the absence of trade rules violations. Advises buyers on matters relating to the services provided. Maintains the atmosphere of goodwill in the workplace, sets a personal example in customer service. Controls the general acceptance and delivery of goods to the warehouse, the timely supply of goods to the trading section, the work of cash desks, checks the quality, shelf life of goods, checks for labels, easily readable price tags on goods, availability of books of complaints and suggestions in places accessible to buyers. It provides general control over the safety of goods, commercial equipment and other material values, for the timely conduct of an inventory of goods, commercial equipment and other assets of the enterprise. Takes measures to prevent and eliminate conflict situations. Considers claims related to unsatisfactory customer service, carries out the necessary organizational and technical measures. Informs the management of existing shortcomings in customer service, measures taken to eliminate them. Oversees the appropriate design of product sections, sales area, premises of the enterprise as a whole, monitors the placement, updating and state of advertising. Ensures cleanliness and order in the product sections, sales area, warehouse, at the enterprise as a whole and in the surrounding area. He observes himself and controls the observance by workers of labor and production discipline, rules and norms of labor protection, requirements of industrial hygiene and hygiene, requirements of fire safety, civil defense. He observes himself and ensures that employees execute orders and orders of the administration of the enterprise. Controls the exit of workers to work, the presence of workers in the workplace during the working day, controls the neat appearance of workers, the wearing of uniform work clothes by workers during working hours. Monitors the timely closure of all internal premises of the enterprise and closes the enterprise in a timely manner. Timely and clearly rents the premises of the company under protection. Must have a neat appearance.

3. Qualification requirements

Higher or secondary vocational education without presenting requirements for work experience or elementary vocational education and work experience in the specialty for at least 2 years