Practice
New users are not being added to the LIGA:ZAKON Ukraine system via the administrator
Why?
Most likely, the LIGA:ZAKON system maintenance fee has not been paid
The main reason why new users are not being added in the LIGA:ZAKON system — is license restrictions and access settings. If a trial version is being used or the commercial license has expired, adding new accounts is blocked. Technical errors during server updates or incorrect administrator settings are also possible.
The LIGA360 trial version does not allow creating new users — access is limited to basic functions only.
License has expired: if the company has not renewed its subscription, the system blocks the addition of new accounts.
License type: some pricing plans are designed for only one user (for example, for a private lawyer or accountant).
Incorrect administrator settings: adding users is done through the «LIGA:ZAKON System Administrator» module. If administrator rights have not been assigned, the function is unavailable.
Server not updated: without the latest updates, the system may operate with errors. The instructions specify the need to stop the server, update the configuration (E-mail/FTP/HTTP), check the login and password, then restart the server.
No connection to the update server: if the primary method of receiving updates (HTTP or FTP) is not configured, the system may block operations.
Task manager malfunction: if the «Receiving updates and sending results» task is not working correctly, new users are not added.
Database errors: corruption or lack of synchronization with the central LIGA:ZAKON database.
Check the license: make sure the subscription is active and the pricing plan supports multi-user access.
Run a system update:
Stop the LIGA server.
Configure the update reception parameters (login/password, HTTP/FTP).
Restart the server and run the update task.
Check administrator rights: log in to the system under an account with administrator rights.
Contact LIGA:ZAKON support: if the problem persists after the update, you need to contact technical support to check the license and database.
If a trial version is being used, new users will not be added — a commercial license must be purchased.
If the license is corporate but the number of users is limited, the plan needs to be upgraded.
Technical errors
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