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Communication in the organization. The process of communication. Barriers in communications.

Lecture



Communicative behavior in the organization

Communication: concept, process

Communication - contact, communication with the goal of sharing goals, opinions, information, verbally or in writing, by means of symbols or actions.

Communication in the organization.  The process of communication.  Barriers in communications.

Noise - any interference in the communication process distorts the meaning of the message.

Sources of noise:

  • Means of communication process
  • Organizational components

Examples of noise:

  • Sound pronunciation errors
  • Having a stronger parallel signal
  • Language errors
  • Errors in communication lines
  • Adding to the message at various levels

Characteristics of effective feedback:

  • Focus on improving the quality of work and increasing the value of each employee
  • Concreteness and constructive
  • Descriptive
  • Utility
  • Timeliness of receipt
  • The desire and willingness of the employee to perceive feedback
  • Clarity and clarity of expression, clarity to the recipient
  • Reliability and reliability

Types of communication in the organization :

According to the subject and means of communication, they are divided into interpersonal and communication using technical means and information technology.

According to the form of communication:

  • Verbal
  • Nonverbal

Via communication channels:

  • Formal
  • Informal

On the organizational basis:

  • Vertical
  • Horizontal
  • Diagonal

According to the direction of communication:

  • Descending
  • Ascendants

Barriers to communication:

  • Personality Barriers
  • Physical barriers
  • Semantic Barriers
  • Language barriers
  • Organizational barriers
  • Cultural barriers
  • Temporary barriers
  • Communicative overload
  • Unwillingness to share information

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Organizational behavior

Terms: Organizational behavior