Practice
Everyone who is connected with Google in one way or another – whether promoting websites, running pay-per-click advertising, making videos, or working with the G+ social network – sooner or later runs into the question "How do I write to Google support?" That's exactly what this article is about.
The first and scariest problem on the internet is content theft. Just imagine: you worked hard, gathered information, racked your brains, wrote a good article, and then someone just went and copied it onto their own site without even crediting you as the source. And that's only half the trouble. By some cruel twist of fate, it's that very thief who ranks first, while you're nowhere to be found in the search results. But by writing to Google, you can punish the offender.
Another common question is how to write to Google AdWords support. There are usually two reasons for writing to Google AdWords: either the system won't approve your ad campaign, or it was running and then got banned by the system.
For many online stores, having pay-per-click advertising running non-stop is a matter of survival. And in this case, resolving problems related to search advertising can even be more important than the fight for top positions in organic search.
But not all of Google's products have this kind of support service. To resolve problems related to other Google products, there's the "Google Product Forums", which can be found at https://productforums.google.com/forum/#!home
By the way, if you're having problems with your site (for example, it suddenly started losing rankings), then this is exactly the forum you should write to.
You can, of course, also write in the relevant thread on the Google Product Forums. But I want to disappoint you right away with one example. Once, on this forum, Google employees were asked why a site that had stolen an article was ranking first. One of the Google employees answered something like: "We're not entitled to discuss a site with anyone other than its owner." In other words, the article's author was politely told, in so many words, to get lost.
Another common question is how to write to Google AdWords support. There are usually two reasons for writing to Google AdWords: either the system won't approve your ad campaign, or it was running and then got banned by the system.
Before writing to support, we recommend studying the advertising policies. And if you're 100% sure that your ad campaign doesn't violate Google AdWords rules, feel free to write.
To do this, in your Google AdWords account, click the "gear" icon in the top right corner and select "Customer phone support" from the drop-down menu.
After clicking the link, you'll be taken to this page https://support.google.com/adwords/answer/1385067 where, by clicking the "Contact us" link, you can choose your preferred way of getting in touch with Google AdWords support from the drop-down list.
At the moment there are three ways to contact Google AdWords support:
If you did everything correctly and didn't violate the company's rules, your problem will be resolved very quickly. But interesting cases happen here too – times when, despite following all the Google AdWords rules, an ad campaign gets banned and never gets unbanned.
And here's one such example. The account of a well-known chef was banned in Google AdWords. This account was used to advertise culinary video recipes on YouTube. Before imposing any sanctions on a user's account, the system sends a warning. But in this case, nothing arrived by e-mail. When they contacted support, they were told the account had been banned for violating the rules. They weren't told exactly which rules. But they were told the account couldn't be restored, and were asked not to create any more new accounts for advertising culinary recipes.
And since there are a great many examples like this, we'd like to wish that such problems pass you by.
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